Scan Logs
Quick Links
4CC Why Scan Logs?
Operational and compliance visibility: who entered where and when, active vs completed sessions, and dwell time to improve lane staffing and layouts.
Review and export guest gate scanning activity for your event. This page explains filters, table columns, statistics, and CSV export.
Interface Preview
Quick Start
- Go to Event > Scan Logs
- Filter by gate, date, scanner, or status
- Export as CSV if needed
Who this is for
- Event Admins / Managers: audit entry/exit activity per venue, gate, and scanner
Where to Find It
- Navigate: Event > Scanners > Scan Logs
Filters
Use the filter row above the table to narrow results:
- Venue: show sessions at a specific venue only
- Gate: show sessions involving a specific gate (check-in or check-out)
- Scanner: limit to sessions handled by a particular scanner
- Status: Active (checked-in, not yet checked out) or Completed
- Date Range: filter by check-in date
Tips:
- Combine Venue + Gate for precise lane tracking
- Click Clear Filters to reset all filters
Statistics
Cards summarize the current filtered data:
- Active Sessions: guests currently checked in
- Completed Sessions: guests who checked out
- Total Sessions: all records matching filters
- Avg Duration (min): average dwell time for completed sessions
Table Columns
| Column | Description |
|---|---|
| ID | Session identifier |
| Guest Name / Email | Guest details |
| Venue | Venue of session |
| Scanner | Names of operators performing check-in/check-out |
| Check-in Gate / Time | Gate and timestamp of check-in |
| Check-out Gate / Time | Gate and timestamp of check-out |
| Status | Active or Completed |
| Duration | Minutes between check-in and check-out, or "Ongoing" if active |
Timezone:
Times display in your user preference timezone (hover to see timezone).
Checkout behavior & timezones
- Last update / process timestamp: Each scan session shows its most recent update time (for example when a check-out is recorded). This helps you identify the latest system or operator action on the session.
- System (automatic) checkout: In some cases the system automatically performs a checkout (for example when an assignment window ends or during housekeeping). These system-initiated checkouts are recorded as normal checkout events and appear in the logs with the system as the actor.
- Event timezone (authoritative): System-initiated checkouts use the event's configured timezone as the authoritative timezone for determining when an automatic checkout should occur. The UI displays timestamps converted to the viewer's preferred timezone, but exports and audit notes include the event timezone context to avoid ambiguity.
Export CSV
- Click Export CSV to download the current filtered dataset
- The CSV includes all table fields and an extra column indicating the event timezone used for system checkouts (where applicable)
- Times are exported in your user timezone and include an event_timezone column for reference
Expected Behaviors and Validations
- Active vs Completed: derived from presence of check-out time
- Gate filter: matches either check-in or check-out gate
- Scanner filter: matches either check-in or check-out operator
- Date range: applies to check-in date
Troubleshooting
| Problem | Cause | Action |
|---|---|---|
| No rows found | Filters too narrow | Clear filters or expand date range |
| Wrong timezone | User preference not set | Update timezone in Preferences |
| Export empty | No matches with current filters | Clear filters and check date range |
| Slow load | Very large dataset | Narrow filters or paginate results |
Summary
Scan Logs provide a complete, filterable, and exportable view of gate entry/exit activity for compliance and operations reporting.
Last updated: 2026-01-12