Message Logs
View the delivery status of every SMS sent for your event.
Overview
Message Logs show every individual SMS that was sent for your event — one row per message. For each message you can see the recipient's phone number, the message content, which campaign it came from, and its current delivery status.
Use Message Logs to verify that messages reached guests, investigate failed deliveries, or review the full history of SMS activity for your event.
Where to find it
From your event, select SMS in the navigation menu, then select the Message Logs tab.
Before you start
You need the SMS Logs permission to view this page.
Summary statistics
At the top of the page, four cards give you a quick overview of all SMS activity for the event:
| Card | What it shows |
|---|---|
| Total | Total number of SMS messages logged. |
| Sent | Messages that were successfully sent. |
| Delivered | Messages confirmed as delivered to the guest's device. |
| Failed | Messages that could not be delivered. |
The message log table
The table shows one row for each message sent. The columns are:
| Column | What it shows |
|---|---|
| Phone | The phone number the message was sent to. |
| Message | A preview of the message text. Hover over the preview to see the full message, or select the eye icon to open it. |
| Campaign | The name of the campaign this message belongs to. |
| Status | The current delivery status of the message. |
| Created | The date and time the message was created, shown in your preferred timezone. |
| Action | Buttons to view the full message or check its delivery status. |
Message statuses
| Status | What it means |
|---|---|
| Queued | The message is waiting to be sent. |
| Pending | The message has been submitted to the SMS provider and is awaiting confirmation. |
| Sent | The message was accepted by the SMS provider. |
| Delivered | The message was confirmed as delivered to the recipient's phone. |
| Failed | The message could not be delivered. |
Searching the logs
Use the search bar at the top of the table to filter the log by phone number, message content, campaign name, or status.
Viewing a message
Select the eye icon on any row to open the full message in a panel. The panel shows:
- The recipient's name (if available) or phone number.
- The complete message text.
- The current status.
- The number of SMS segments used by the message.
Checking delivery status
If a message has been sent to the SMS provider, a refresh icon will appear next to it. Select this icon to ask the SMS provider for the latest delivery status. The status in the table will update to reflect the response.
This is useful when a message shows as Sent but you want to confirm whether it was actually delivered.
Common problems
The logs page is not visible
You do not have the SMS Logs permission. Contact your administrator.
A message shows as Sent but the guest says they did not receive it
Select the refresh icon on that message to check the latest delivery status from the SMS provider. If the status becomes Failed, the guest's phone number may be incorrect or the number may not be reachable.
The status does not update after checking
Some delivery confirmations take time to arrive from the mobile network. Wait a few minutes and try again.