Organizers
Create and manage organizer accounts in Evencia.
Overview
Organizers are the people who own and run events in Evencia. Each organizer can create their own events, manage guests, and create supporting staff (event managers, scanners, and printers) under their account.
Only admins can create and manage organizer accounts.
Where to find Organizers
From the main navigation, select Users, then select the Organizers tab.
Before you start
- You must have the Admin role to create, edit, or delete organizers.
- You need at least an email address or a phone number to create an organizer account.
How to create an organizer
Step 1 — Open the create form
On the Organizers page, select Create.
Step 2 — Enter the organizer's details
A dialog appears. Fill in the following fields:
| Field | What to enter |
|---|---|
| Name | The organizer's full name (required, maximum 40 characters) |
| The organizer's email address. Required if no phone number is provided. | |
| Phone Number | The organizer's phone number. Required if no email address is provided. |
At least one of Email or Phone Number must be provided.
Step 3 — Assign permissions (optional)
Below the basic details, you will see a Permissions section showing what the organizer is allowed to do in Evencia. Permissions are grouped by area (for example: Events, Guests, Badges).
- Permissions marked role are always enabled for organizers and cannot be changed.
- Additional permissions can be toggled on or off using the switches.
You can use Select All at the top right of the Permissions section to enable all available optional permissions at once.
Step 4 — Save
Select Create. The organizer account is created.
Evencia automatically generates a password and sends the organizer a welcome email (if an email address was provided) and/or a WhatsApp message (if a phone number was provided and WhatsApp notifications are enabled).
How to edit an organizer
- Find the organizer in the list.
- Select the pencil (edit) icon in their row.
- Update any details or permissions in the dialog that opens.
- Select Update.
Note: If you change the organizer's email address, a new password is generated and sent to the new email address. Their existing sessions are ended and they will need to log in again.
Note on permissions: If you reduce an organizer's permissions, any event managers or other users created by that organizer will also have their permissions reduced to match. Permissions cannot cascade upward — users can never have more permissions than the organizer who created them.
How to delete an organizer
- Find the organizer in the list.
- Select the trash icon in their row.
- Confirm the deletion.
The organizer account is removed and their sessions are ended.
How to reset an organizer's password
- Find the organizer in the list.
- Select the key icon in their row.
- Confirm the password reset.
A new password is generated and sent to the organizer via email and/or WhatsApp.
Searching and filtering
Use the Search box at the top of the list to search by name, email address, or phone number.
The results update automatically as you type.
Common problems
I can't see the Organizers tab
You may not have the required permission. Only admins can view and manage organizers.
The Create button is not visible
Your account may not have permission to create organizers. Contact your Evencia administrator.
The organizer did not receive a welcome email
Check that a valid email address was entered. Also confirm that the organizer's email address is not blocked or that the email did not land in their spam folder.