Printers
Create and manage printer accounts in Evencia.
Overview
Printers are on-site staff members who print guest badges at your events. Each printer is assigned to one or more events and can only access the badge printing interface for those events.
Printers do not have access to other management areas of the platform.
Where to find Printers
From the main navigation, select Users, then select the Printers tab.
Before you start
- Organizers can create printers for their own events.
- Event Managers can create printers for the events they are assigned to.
- Admins can create printers for any organizer.
- At least one event must exist before you can create a printer.
- You need at least an email address or a phone number to create a printer account.
How to create a printer
Step 1 — Open the create form
On the Printers page, select Create.
Step 2 — Enter the printer's details
A dialog appears. Fill in the following information:
| Field | What to enter |
|---|---|
| Name | The printer's full name (required, maximum 40 characters) |
| Their email address. Required if no phone number is provided. | |
| Phone Number | Their phone number. Required if no email address is provided. |
At least one of Email or Phone Number must be provided.
Step 3 — Select an organizer (admins only)
If you are an admin, you must first select an Organizer. The available events and permissions will be filtered to that organizer.
Step 4 — Assign events
In the Events field, select which events this printer will work at. Only events you have access to are shown.
A printer can only print badges for the events they are assigned to.
Step 5 — Assign permissions (optional)
The Permissions section shows any extra capabilities you can grant to this printer. Permissions marked role are always on and cannot be changed.
Step 6 — Save
Select Create. The printer account is created and a welcome message with login credentials is sent via email and/or WhatsApp.
How to edit a printer
- Find the printer in the list.
- Select the pencil (edit) icon in their row.
- Update their details, event assignments, or permissions.
- Select Update.
If the email address is changed, a new password is generated and sent to the new email address, and the printer's active sessions are ended.
How to delete a printer
- Find the printer in the list.
- Select the trash icon in their row.
- Confirm the deletion.
The printer account is removed and they can no longer log in.
How to reset a printer's password
- Find the printer in the list.
- Select the key icon in their row.
- Confirm the password reset.
A new password is generated and sent to the printer via email and/or WhatsApp.
What printers can see
Printers only have access to the badge printing interface for their assigned events. They cannot view guest lists, event settings, or other management areas unless specific additional permissions have been granted.
Searching and filtering
Use the Search box to find printers by name, email, or phone number.
Common problems
I can't find the Printers tab
You may not have permission to view printers. Contact your organizer or administrator.
No events appear in the Events field
Make sure at least one event exists and that you have access to it before creating a printer.
The printer cannot access a specific event
Open the printer's edit dialog and confirm the event is included in their event list.
The printer did not receive a welcome message
Check that a valid email address or phone number was entered. Use the Reset Password option to resend their credentials if needed.